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Do you have questions about X-POLE? These are the most common questions we're asked.
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Frequently Asked Questions (FAQ) - Technical Support Videos
Welcome to our Technical Support FAQ page. Here, you'll find answers to common questions and links to our technical support videos to assist you with your X-Pole products.
X-Pole Technical Support Videos
The Difference Between the X-Pert & Sport Pole
Watch Video - Discover the key differences between our X-Pert and Sport Poles.
Pole Maintenance
Watch Video - Learn essential maintenance tips to keep your pole in top condition.
X-Pert Pole Videos
Installation Videos
Technical Videos
- Rotated X-Joint within Pole Tubes
- X-Pert Lower Main A Pole Stuck
- X-Pert Bottom Adjuster Unit w/A Pole Stuck on Microbase
- X-Pert 125mm Extension Too Short, 250mm Extension too Long
X-Sport Pole Videos
Installation video
Technical Videos
X-Stage Videos
Installation Videos
Technical Videos
- Get To Know Your X-Stage Bearing Unit
- Gap Between X-Stage Bearing Unit & Base Frame
- Transitioning Between the X-Stage Standard & the X-Stage Lite
Contact Information
If you have any specific questions or issues that are not covered in our FAQ or technical support videos, please don't hesitate to contact us. Our team is here to help you.
Dance4me Pty Ltd - PO Box 253, Oyster Bay 2225
Tel/Fax: (02) 9589 2645
Email: sales@x-pole.com.au
Using X Pole
Q - What should I wear?
Pole exercise and dance moves require friction between skin and the pole. Therefore, the more exposed skin, the better. Shorts and a crop top are ideal, a bikini for the more daring. However, it is important to feel comfortable, so wear what you feel comfortable wearing, even if you may not be able to do some of the moves due to a lack of friction. X-Pole has a range of suitable pole exercise and dance clothes on the website. Our new silicone finish poles allow you to pole without the need for bare skin, so with these poles, you can wear leggings, long sleeve tops, jumpers - even a three-piece suit if you felt like it - the costume possibilities are endless now!
Q - Does the X-POLE spin?
The X-Pert sets and the X-Stages can be changed between spinning and static. The Sports poles are the only static-only poles.
Q - What is the pole made of?
Our poles now come in a wide variety of finishes - including chrome, stainless steel, brass, powder-coated, and silicone. Everyone has their own preference with the finish, and different finishes have different grip factors, which are listed below:
- Chrome - grip factor 6
- Stainless Steel - grip factor 6
- Brass - grip factor 8
- Powder Coated - grip factor 9
- Silicone - grip factor 10
Q - What finish pole should I purchase?
Finish is a very personal preference, with each poler preferring one finish more for different reasons. For beginners, we recommend purchasing the same finish and width (or as close to) as what you are used to in your studio. As you become more advanced, we recommend trying different widths and finishes so that you can swap over for competitions and workshops.